IT Business Analyst

SUMMARY:

The IT Business Analyst is accountable for enhancing quality of IT products and services. Acts as the liaison between business groups and IT, interacting with system users to identify, create and maintain strategic business needs with a technology focus. Works with Mile Hi stakeholders to identify specific deliverables from company goals and objectives, develop innovative solutions, drive adoption, ensure best practices and optimal architecture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(other duties may be assigned):

Business Support (70%)

• Create functional specifications to translate business requirements into application impacts. Facilitates the understanding, clarification and implementation of business requirements and works with key partners in IT to turn those into functional design.
• Design, develops, trains, and implements data gathering and reporting methods and procedures for operations.
• Document workflows and results of business analysis.
• Streamlines and/or automates internal and external reporting.
• Assist site operations in identifying areas for improving service levels, reducing operational costs, and providing other operational enhancements.
• Applies hindsight, insight, and foresight techniques to communicate complex findings and recommendations to influence others to take action.
• Uses spreadsheets, databases, and relevant software to provide ongoing analysis of operational activities.
• Investigate and recommend new technologies and information systems.
• Conducts feasible analysis on various processes and equipment to increase efficiency of operations.
• Prioritize and manage several projects/tasks at one time.

Application Support (15%)

• Act as a Subject Matter Expert (SME) on business systems and processes.
• Identify use cases, testing scenarios and workflow changes for key business functions.
• Identify gaps and solutions to resolve.
• Assist with architecture documentation as needed

Project Support (15%)

• Champion major projects from ideation to implementation.
• Assist with Project Management (act at PM, notes, meetings, driving timelines and dependencies).
• Assist with defining both technical and functional requirements.
• Maintain project scope by keeping the solution as a focus and managing “scope creep”.
• Monitor and maintain post implementation timelines.

Additional Responsibilities (Varied)

• Accountable for properly following all IT standards, processes, and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC).
• Other responsibilities and accountabilities may be assigned based on business and organizational needs.

PHYSICAL DEMANDS:

The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

• Occasional lifting five to fifty pounds.
• Walk up and down stairs (6-20) steps two to ten times per shift.
• Walk from 15 to 100 feet two to ten times per shift.
• Walk from Division to Division, which includes stairs and crossing streets which may have weather conditions present.
• Climbing up on 6ft ladders to adjust wiring or cameras when needed.
• Able to reach, stretch and adjust wiring from an elevated position.

TRAVEL EXPECTATIONS:

• None

MANAGEMENT RESPONSIBILITY:

• None – Individual Contributor role

MINIMUM QUALIFICATIONS:

Education/Certification

• High school or equivalent education. Preferred Associate Degree or higher.

Experience

• 3+ years of Operational systems support experience.
• 3-5 years of implementing solutions including complex system integration.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

Technical

Expert

• Application Integration and Compliance
• Business Continuity
• ERP, JDE

Proficient

• Technical Writing
• Business Acumen
• Business Alignment
• Technical Writing
• Test Plans
• Vendor Management
• Critical Thinking

Basic

• ITIL
• Service Level Management

Business

Expert

• Business Systems
• Distribution Operations
• Manufacturing Operations

Proficient

• Technical Writing
• Business Acumen
• Business Alignment
• Technical Writing
• Test Plans
• Vendor Management
• Critical Thinking

Basic

• ITIL
• Service Level Management

CORE COMPETENCIES:

The following universal core competencies apply to every job at Mile Hi Companies.  Performance expectations are based on the specific job and grade level.

INTEGRITY:

Represents self honestly in all situations, even if it exposes mistakes or weakness. Always does the right thing, even when no one is watching. Walks the talk. Meets commitments. Applies rules across all levels – no exceptions.

JOB KNOWLEDGE/TECHNICAL CAPABILITY:

Possesses and uses knowledge, experience and required technical capabilities to effectively perform all positions responsibilities.

OPEN & HONEST COMMUNICATION:

Is timely in communications in both directions. Listens actively. Speaks directly, (say what you mean – mean what you say). Listens with empathy and without judgment. Gets all the facts before jumping to conclusions.

SELF-MANAGEMENT:

Identifies and takes proper action within the framework of the position. Plans, organizes and conducts work according to Mile Hi Companies standards and in a manner consistent with Mile Hi Companies policies.  Exercises sound judgment, decision-making and required initiative.

QUALITY AND QUANTITY:

Produce accurate and timely work results. Is accurate and thorough and uses work time productively and efficiently. Results meet the needs of internal and/or external customers.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is usually moderate. When the employee enters the warehouse, yard, or Shop areas they will be exposed to extremes in temperature, slick walking surfaces, and dust. The office requires entry by stairways of from three to seventeen steps.

PAY:

$73-75k / year (BOE)

SCHEDULE:

Monday – Friday + some weekend availability (as needed)

Mile Hi Companies is an equal opportunity employer that is committed to ensuring equal opportunity for all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Mile Hi Companies will consider for employment for all qualified applicants with criminal histories in a manner consistent with applicable law.

Mile Hi Companies participates in the E-Verify program.

Mile Hi Companies is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.