Restaurant Order Planner (ROP Analyst) / SSIC

PAY:

$55k – $65k / year

SCHEDULE:

8am – 4:30pm Monday – Friday

*Note: This is an in-office position. Candidates must be comfortable commuting daily and working in an in-office setting. 

SUMMARY:

ROP Planner: Coordinate and execute all distribution center and restaurant order planning activities necessary to create the restaurant order proposal. Support ongoing restaurant order planning process improvement and order accuracy through root cause analysis.

SSIC: Support restaurants and the distribution center by acting as a liaison between the supply chain data management systems and McDonalds.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Daily/Routine Tasks (ROP)
  • Review daily emails and identify action items.
  • Validate order proposals, investigate exceptions, and take action if required.
  • Review restaurant messages, identify actionable items and follow up on critical issues.
  • Provide supporting reports to other departments as requested.
  • Provide contingency orders to restaurants during outages.
• Investigative Tasks (ROP)
  • Drive continuous improvement through root cause analysis and escalate issues to address any deviations from standard processes that could affect restaurant order proposals.
  • Analyze historical transactions to identify inventory management opportunities and provide resolution feedback to restaurants.
  • Escalate inventory management issues and provide supporting reports to coach individual restaurants.
• Local DC Planner Tasks
  • Coordinate new restaurant setup.
  • Create and share informational briefs.
  • Setup and update templates.
  • Validate delivery adjustment disputes for Customer Service department.
  • Allocate order quantities during inventory constraints.
  • Facilitate weight cuts as needed.
• SSIC Tasks
  • Review Daily Planning Percent’s
  • Setup Model Sus
  • Update Location attributes (temp closed, new openings, permanent closed)
  • Review and action all sections of DCA Report
  • Review Rolling View Report
  • C&I Troubleshooting

(Other Duties May Be Assigned)

MINIMUM QUALIFICATION: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE:

• McDonald’s restaurant experience preferred. The position requires exceptional customer service skills and attention to detail. Strong analytical ability is also required.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as standard operating procedures and business plans.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees, customers, or vendors, etc.
• English language skills required.
• Spanish language skills preferred.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret various graphs and data.

OTHER REQUIRED SKILLS & ABILITIES:

• Oracle Business.
• Expert level Excel skills preferred. General Excel skills and ability to create formulas, build and interpret data in Excel required.

ROLE-SPECIFIC COMPENTENCIES:

1. Analytical/Problem-Solving – Assesses information and uses it to develop effective solutions to difficult problems or situations. Identifies underlying causes and anticipates implications and outcomes. Follows analysis with effective courses of action and follows through until the problem is resolved. Anticipates issues and proactively seeks solutions while also preparing for contingencies. Identifies opportunities and threats and manages them proactively. Focuses on minimizing potential for liability while maximizing organizational benefits.
2. Customer Service and Relations (External and Internal) – Works to ensure every customer interaction is positive and complete. Provides courteous and timely assistance. Listens and is responsive to needs. Is professional, polite and maintains customer confidentiality. Develops relationships with customers and is personable. Works to resolve conflicts and follows through on stated actions. Communicates back to customers to close the loop.
3. Quality/Accuracy – Works toward exactness and precision in task completion and will not sacrifice quality for the sake of quantity or efficiency. Pays attention to and works to detail levels. Reviews and checks work until desired results are achieved. Will not accept work from others that doesn’t meet stated or expected standards.
4. Decision-making/Judgment – Makes timely choices that support overall goals and priorities. Collects andorganizes data quickly and intuitively and makes realistic assumptions where data is lacking. Separates keyinformation from irrelevant data. Focus on critical issues while considering the impact in various scenarios.
5. Prioritization/Organization – Probes for sufficient information to determine significance and urgency of tasks. Plans work systematically to maximize time and effort for the greatest impact. Follow-up to ensure tasks are completed on time and to standards. Balances and re-adjusts as necessary based on changing priorities and competing demands.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually moderate. When the employee enters the warehouse, yard, or Shop areas they will be exposed to extremes in temperature, slick walking surfaces, and dust.

The office requires entry by stairways of from three to seventeen steps.

Mile Hi Companies is an equal opportunity employer that is committed to ensuring equal opportunity for all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Mile Hi Companies will consider for employment for all qualified applicants with criminal histories in a manner consistent with applicable law.

Mile Hi Companies participates in the E-Verify program.

Mile Hi Companies is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.